The company does not answer phone calls or e-mails. You have to use an automated service to change delivery and can only do it 7 days in advance. This was frustrating as I had an unusual situation I wanted to communicate about. Then finally, I was ready to receive the 2 parcels and was waiting in my shop during the notified time slot. I got a message about 1 parcel number saying the driver had been unable to deliver and had left a card. I got a murky grey and green photo which was supposed to say where the card had been left. There was no card anywhere. By chance I was outside looking for this card when I saw the van come, I called the driver and directed him to the loading bay. I wanted to ask about the 'failed' parcel number but he rudely said 'I don't need you standing here giving me parcel numbers, get back to your shop:' I told him there was no need to be rude. I wouldn't want to order anything to be delivered by the same guy again. I'm sure the job sucks, but if you can't deal with people pleasantly asking a question, you shouldn't do the job. On the bright side we did get both parcels in the time expected. Poor communication is my main complaint.