Update from the original review from end 2016 (unbelievably the service is getting worse) I am at a total loss for words... I will do my best to explain what has happened this evening and then proceed to publish this experience on as many customer feedback websites as I can possible find. I would like confirmation that this gentleman will not ever deliver (or fail to deliver) to my flat again as I no longer feel safe in my own home. I have paid for my much needed stock to be delivered next day and I receive an email confirmation stating it will be delivered 14:07 - 15:07. Just after this delivery window expires I check the DPD tracker again and it is now stating delivery will be 06:00 - 22:00. When this happens it usually means that my local Lambeth DPD office have no intention to deliver. As this has happened many times before I immediately ask the sender of the parcels to start chasing the delivery from there side as well as I really need them today as paid for and I also copy in DPD in the hope that they would take some pride in their service and try to get the delivery to me today. I hear nothing. Then at 20:07 I get a call from a delivery driver saying his van is at the main concierge desk and I have to come down to him to collect my parcels immediately 'or else I'm not going to get them'. I was still working at this time and had a client in my office with me as this call was taking place. I explained this to him and and asked again if he could please bring the parcels to my flat as I have paid for. He immediately escalated in a very aggressive manner calling me a 'stuck up fucking bitch' repeatedly and insinuating that I may not be safe in my own home as 'he knows where I live'. I asked for his name again and again and he has refused to give it to me and then begged him to wait at the main concierge desk as I desperately need my stock. I apologised profusely to my client who has had to listen to his screaming and swearing at me from my phone and ran down to the concierge. Again I've asked if he can bring the parcels to my flat as this is what I have paid for and again he started the insults this time including racist comments, insulting my weight (my bmi is a very healthy 23.8) and swearing at me in such an aggressive manner that I didn't feel at all safe and the police were called. The police call reference number is ****. After asking many times for the gentlemans name and with much persuasion from the concierge he eventually gave me a name of Imran Ahmed although I have no idea if he was telling the truth. He was not wearing the usual DPD uniform. I have passed the parcel number along with the phone number he called me on to the police who have just left me now in a state of complete shock and fearful of leaving my own home on my own. I have paid for failed delivery after failed delivery from DPD Lambeth since the end of last year. I have now been insulted, threatened and racially abused in my own home. I am lost for words that I am paying for this treatment. I am also losing clients and hence my income from the repeated failed deliveries. My client was so shocked to hear his screaming and swearing from my phone I'll be surprised if I ever see her again. How am I supposed to pay my rent? This is so wrong in so many ways. DPD I would appreciate a response for this repeated failure to complete the task you are paid to complete. I would appreciate assurances that this delivery driver will be immediately removed from this route and a route delivering to any female as being threatened, sworn at and racially insulted is frightening at best when you are a female at home alone. Original review: I've paid for for next day delivery of 2 parcels to arrive on Friday. My Driver Paul has both parcels. He drops 1 parcel with the concierge (he can never be bothered to bring parcels to my flat) as paid for and can't be bothered to take the other off the van so he sends me a message saying there was no one in to receive the parcel (I was in and the concierge is there 24 hours a day). He also sends a picture of a random door that is nothing to do with where I live and an obvious lie. He has delivered 1 of 2 parcels paid for and is too lazy to get the 2nd off the van. After a lot of back and fourth with customer service I am promised my delivery will arrive the following day. It is now the end of the following day and I am still without my parcel. Apparently it will now be Monday. Once again I have been lied to by DPD. I have experienced this repeatedly and complained repeatedly since November and we are now mid February. I am constantly fed a stream of lies by DPD who seem to think this level of service is acceptable. I can understand an odd mistake here and there but this is 1 delivery driver (Paul in Vauxhall London) regularly making up false reasons why he has not delivered a parcel. He has done the same with a number of parcels for my partner at the same address containing thousands of pounds worth of camera equipment after he has paid for a 1 hour delivery slot on a Saturday. Paul uses 2 lies repeatedly, that there was no one in (there always is) or that he couldn't find the address (he knows exactly where we are I see him here on an almost daily basis). Even more worrying is that DPD appear to think that feeding paying customers repeated lies is an acceptable form of service. It absolutely is not. I cannot advise against using this company in any stronger way.