Driver left our parcel out in the rain and the products were completely damaged. £235 worth of products to be exact. Was told to put a claim in and the driver called at our customers and basically called them liars. Unfortunately for the driver the event was captured on CCTV so his swiftly altered his story. I presented the evidence and claim form and DPD Local BAC's over £12 compensation (about the same as the cost for the delivery) even though the driver didn't get a signature as required with the service used they limit the compensation to this £12 per KG. I would have been better sending by Royal Mail 1st Class. To top is off we then get a phone call saying we don't send enough parcels so they are putting our prices up to £18 for one parcel from around £6. Looking at the other review i shouldn't be surprised, shocking service followed up by no customer services. Will be advising my large network of business friends not to use DPD Local in future