I went to collect a parcel from you depo in Bicester last night and was told I didn’t have enough id. A lady then said to me its fine if he answers some questions which I did they then went to get my parcel and told me the parcel is not back yet from the van and to come at 10.am. I arrived and they point black refused to help as I only had the id I had the previous day. I then questioned why I was told this and the lady was rude and said your not having the parcel sorry. I said why was I told this she said I don’t know it was not me that told you. I then said can I speak to a manager she said no there busy in meetings and then shut the door in my face. why was allowed my parcel the day before and then not on the next day. you should all have the same rules.