I wish i could give zero stars to this company as they don't even deserve one. I've had problems with this company on every occasion they were involved in the delivery of a parcel. Their drivers will every possible way to avoid getting the parcel to you - from making up lies, record false information on their trackers, take pictures of different houses to pretend they've been to your property you name it they will do it all. There were even times i paid extra to have an evening delivery the driver came in the morning left it with a neighbour and when I checked the tracking service at 5pm it was still saying the parcel was on its way. I try avoiding companies that use them but I recently ordered from John Lewis didn't even know they use them and the same thing happen the driver said that i wasn't in when i was in the entire day. After writing a complaint to them they apologised and upgraded my delivery to a specific slot today between 10:39-11:39am as you can imagine the parcel still not with me and when i emailed them back they didn't even bother responding it's appalling. I don't know if the workers in this company are just purely evil or they hate their jobs or they hate people in general because nothing can justify the lack of respect and consideration for the customers whose orders pay for their salaries it's repulsive.