'Attempted delivery' - The picture was taken of Liverpool Street station, a good 5-10min walk from our delivery address. 'Pick up from a pick up point' - They never delivered it to the pick up point after costing my company >£300 in labour to collect and fit it. 7 days later - 'We will deliver your parcel by 10:30 tomorrow morning 'I can guarantee that'. IT DIDN'T ARRIVE!! I called them up to ask what was going on; 'Call back in an hour - the depot manager isn't about yet' is what I was told. No attempt to sort this out, just a lot of rubbish coming from their end. I think they have lost our parcel - if this is the case they could have just told us and our supplier would send us a new one!! This has so far cost my company circa £800 in lost labour times waiting for the parcel. Our client thinks we are a joke and it is causing a lot of issues with our ongoing relationship and could cost us our contract! All I want is honesty and for the parcel to be delivered - I have even offered to collect it!! I used to think DPD were the best-now I will refuse to use them (I'm aware they won't care)!!