Terrible. As others have mentioned, it's almost impossible to get in contact with them. Partner was on hold for over 40 minutes. I even tried to contact them on Twitter to no avail. Delivery driver attempted to deliver to the wrong address (neighbours were not in). He took a photo of the door which is clearly the wrong flat (I live at 1B, he delivered to 1A). It's actually more difficult to locate 1A - many times we've had people knock asking where A is. The first flat you see is B, so why/how on earth he managed to bypass my flat and locate A is a mystery in itself.