First delivery attempt was 4 hours late after the end of the allocated slot, which failed as I gave up waiting for 3 hours and went back to work. Second attempt following day I watched the road from the window the entire time, no one came but the tracking said ‘delivery refused’. I called customer services who tried to contact the driver but his phone was turned off (useful). Arranged to collect from the depot (Southall) three days later and told the parcel was lost and in one of the 10 lorries parked outside, and would take hours to find. They said the parcel wasn’t scanned by the night staff, but they would find it and deliver it the following day. Livid at this point, especially having lost a whole day unpaid leave from work and having zero confidence in them doing their job, I told them to return to sender and I'll cancel the order. The parcel was a present from my girlfriend’s birthday, which has been and gone. Never using these idiots again. Drivers name was Fadi.