UPDATE I've posted my previous review below and I think it's only fair I provide an update. After the mishap Friday, I went online and upgraded my delivery to Saturday (£5 charge). My neighbour (see previous review) then rescheduled delivery for Monday - meaning I wasted £5 (not DPD's fault). However, the lady I spoke to on the app chat kindly agreed to REFUND me. I also asked her whether it's possible to 'use' the £5 I have already paid and upgrade my delivery to Sunday instead of refunding me. She said my parcel is LOCKED AWAY and they're unable to do this (OK, fair enough). BUT, on the website I still had the option to reschedule for Sunday. Fast forward to Sunday, I decided to upgrade my delivery to be delivered before noon Monday. My parcel arrived on time. Although, I did have to stand outside and wait for him. And he had the audacity to say, 'you weren't in Friday...'. PREVIOUS REVIEW Terrible. As others have mentioned, it's almost impossible to get in contact with them. Partner was on hold for over 40 minutes. I even tried to contact them on Twitter to no avail. Delivery driver attempted to deliver to the wrong address (neighbours were not in). He took a photo of the door which is clearly the wrong flat (I live at 1B, he delivered to 1A). It's actually more difficult to locate 1A - many times we've had people knock asking where A is. The first flat you see is B, so why/how on earth he managed to bypass my flat and locate A is a mystery in itself.