Had to change my plans 3 days in a row to be home for a dpd delivery time slot for a package I paid next day delivery for. Each time no delivery was attempted, as admitted by dpd, due to - never having had the package to begin with on day 1, a problem with the delivery van on day 2 and a system failure on day 3. I am 4 days in, have been hung up on 2x by dpd customer care services after 25 mins waiting on the line each time to speak to someone, received an email explaining that there are too many frustrated customers to spend too much time with one on the phone (hence why I was hung up on) when I filed a complaint. Additionally, dpd feedback to be company I ordered from was the delivery was attempted which is a blatant lie. Have been told to reorder my package and pay at point of purchase for dpd premium. What a joke.