I rarely leave reviews for companies as I frankly don't have the time to waste, however my recent experience with DPD has been absolutely disgusting. I've used the company 4 times, 2 using the drop-shop service and 2 using the door-to-door service. On both occasions using the drop-shop the parcel just wasn't picked up, I had to call the shop a week after collection SHOULD have happened and have them leave an urgent note for the driver the next day, only then did they bother to collect my parcel. My most recent order was supposed to be delivered 2 days ago, however for whatever reason it wasn't. I contacted the live chat team to discuss it and was given the standard "1-2 day response time". Then coincidentally the status of the parcel was changed to Delivered and signed for by the recipient. Shortly after I spoke to said recipient and they hadn't received the parcel after all, so back to the chat team I went. I was then fed a bundle of lies from chat agent "Emily", who stated she'd opened a claim for us and requested proof of signature (on checking our account, no claim had been raised). She also stated the following: 12:33:49 PM [Emily] Sorry I've actually just been told that *recipients name* is on the phone to us at the moment - he's talking to a member of the team who will sort this out for him The above was a complete lie and she must have taken me for a fool. I spoke to the recipient once again and they hadn't been on the phone to DPD at all. I then tried to get back onto the live chat, but coincidentally all of my chats were cancelled stating "no one was available", even though I'd worked my way down through the clearly visible queue. I can handle parcels getting lost, I can handle parcels not being delivered on time, but only if the company dealing with it is going to be honest and help resolve it. DPD have shown that they will happily lie to their customers to get out of a sticky situation and provide no help in resolving their issues. No wonder they have such shocking reviews. At present I have no idea where this parcel is.