long story.. I ordered two phones on the 13th, one turned up so I got in contact on the 15th they said 10 days, I left it a couple days and contacted them then I got back in touch a couple days later and they changed it to 10-20 working days. They finally turned up on the 21st but they didn't knock they posted a letter saying they will be back tomorrow. it came the 22nd I was waiting in until 3pm and nothing turned up. my family member got in contact with someone and they said they forgot to put the parcel in the van. How can someone forget to put a parcel in a van when its their job! Just sill! the first and worst experience I have had with dpd. wouldn't recommend and would not have another delivery with them!