stated they had delivered my parcel on the 17th at my address and signed for by me which was total fabrication. no slip left. no idea where parcel is. called them directly was on hold for an hour and they didn't have a clue what was going on. this seems to be a far to common occurrence. the man i spoke to was very argumentative and rude (a man called dave) and then ended up hanging up on me abruptly. I was told to call back on monday morning to see where my parcel had got to as they couldn't find my driver due to GPS being down... i don't usually get annoyed by things like this but it did shock me how badly i was talked to on the phone and my wait.