My parcel was loaded onto a delivery van, I was given a delivery time and a number in the queue, but nothing was delivered and when I contacted DPD they said they had lost it -the driver never logged it as delivered to the house nor did he log it as returned to the depot. Fortunately for me, the sender has offered to replace the goods and take the matter up with DPD themselves. This is not the first time I have had problems with this company - on a previous occasion they seemed unable to use a sat nav to find my address and I ended up collecting the item from the depot myself. An appalling company with no regard for good customer service. I would strongly advise businesses to steer well clear of them -I doubt the cheap service outweighs the losses in the end!