I would like to start by saying how disappointed and undervalued I feel. My purchase have never reached me.Once John Lewis customer service been contacted regards to it they were adamant that I have received it and signed for it. The courier (DPD) have not managed to deliver it to me and John Lewis did not want to investigate it any further as the customer advisor told me that "They did everything on they part and they can not help me any more" as the courier (DPD) confirmed with them that is been delivered and signed by myself. Which is totally unexplainable how is it possible if it never reached me. I had to take matter into my own hands with out having any support from John Lewis. I spoke to the DPD manager and they told me that the driver will come over on the next day to show me where he left my parcel, he failed to do so. This have been arranged twice and he failed it.Clearly the driver does not want confrontation as all the key facts shows that he stole it. On top of that I was expecting different delivery from a Jewelery company to be deliverd by DPD, it turned out it was the same driver and he refused to attend my address and deliver my parcel, most likely he targeted to steal that too but I went ahead and called customer service. I was heavily pregnant at that time and was put through so much stress, we had to deal with this for weeks and weeks until my baby was born. Having new born baby on my hands does not give me any free time to investigate it any further. I feel I have been walked all over as none of the companies want to take responsibility for my stolen bouncer. I have suffered a £300 loss which as you can appreciate just having new born baby is a major blow. That is with out mentioning the number weeks of stress that this has cause on myself and my new born baby.