I am still waiting for my parcel. I was sent an email that I would receive it on 1/12/17. I was at home waiting for it, no one came, but they texted me that they didn't find me!! There was no note left of course. Then, I changed the delivery details, so I could pick it up from a collection point. Told me it would be ready on 1/12/17. Still waiting. I have sent 2 emails. No response. I called 3 times and I have been waiting for more than 30 minutes again with no response. I don't mind the delay but I'm afraid I will never get my parcel.. and no explanation/excuse received.