Had to use them a lot (not through choice) always a day late
I always have to use them because a company uses them to send me stuff. 8/9 times it’s not delivered the day it’s supposed to. I’ve had to collect it myself from the depot numerous times, but now they just say that’s not possible and have a horrible attitude I.e turned up 5 minutes before closing time (the wrong time is also on the website but luckily I knew it was an hour earlier is shut) for my fiancé to be told ‘we’re closed’. When I phoned and said they hadn’t closed for an other 5 minutes she said- no joke- ‘well that’s been an other 2 minutes so we are basically closed now. Byeee!’.
I’ve even tried paying the £10 for early delivery and they cocked that up too. Now they yet again tell me that it’s not arrived at the depot and they can’t tell me why. They can only tell me I’ll get it tomorrow afternoon if I’m lucky. I can’t change it to collect myself (as I’ve done before).
Today the woman I spoke to was better but still didn’t give me a choice and said I’ll get it tomorrow rather than investigating where my £90 parcel is and why it’s still on the road.
Their attitude stinks at cambuslang and it’s always the same young women. At least when they’ve cocked yo before they apologise but this girl just give you one word answers with a fed up voice as if you’re stupid.