I have waited in for three different time slots for the same parcel. I went on to track after the allotted time slot passed, it was marked with "parcel refused" on all three occasions. I've contacted DPD several times and I still have no parcel. The driver has either been given the wrong address, couldn't be bothered to attempt delivery or there is some kind of scan going on. DO NOT USE THIS COMPANY. Not satisfied with customer services either. They should be following up on my complaints.