Parcel reference;11535812660174 Noting that you have declined the opportunity to clear up the filthy mess you and your colleagues have made, from start to now, for the matter remains unfinished ie. denying DPD had the parcel; failing to respond to recorded letter, giving incorrect delivery information, mis-informing ( ie. lying to me) that the French sender had erred with the delivery address, which was correctly addressed, smashing my item, as well as your '24 hour response helpline' failing to respond until 10 days after my query,and then doing nothing, as well as you, Mr Skidmore, writing to me about the 'Trouble YOU have experienced with this shipment !!!' give me the direct phone number and direct email address of Dwain McDonald, PO Box 6979, Roebuck Lane, Smethwick, West Midlands, B66 1BN, your CEO, who will be informed of the complete ambience of disorganisation in which everyone in DPD with whom I have had the misfortune to contact/be contacted/ ignored operate. Dr Peter Dodd