You’ve been given too mamy chances by me for last few months and always failed! Today my parcel supposed to be collected between 1:21pm and 2:21pm. Courier has never showed up and lied there was an attempted after 3pm, but nobody was at home! Liars! In that time I was on the phone with one of your advisor and I have complained about the service I supposed to have today. After I told them there is CCTV on my block the courier changed his mind and said that probably went to the wrong address! I have called you 7 times today! Always had to wait at least 15 minutes for an answer! 2 times your rude staff just cut off and the other 3 of your advisors lied they tried to call to the courier and sent them messages so for sure my parcel would be collected shortly. Around 9pm one of your advisor said the courier finished for today so I have been advised to rebook my collection for tomorrow. Every time I have called you today I’ve been telling advisors that I had to take a day off from work because I have arranged my collection for today and won’t be able to stay again at home tomorrow to wait for courier who might be neighter able to come! You should be shamed for your incompetence and poor level of your service. NEVER AGAIN DPD. I won’t recommend you to anyone!!!