Ordered item Tuesday next day delivery, get notification at 7.41am whilst on my way to work that the parcel will be delivered between 8.41 & 9.41. Accessed the website at 8.05 to deliver next door (this was the first time I was able to make any delivery changes) text received to confirm delivery will be made to neighbour, get a text and photo of my front door at 9.09 to say no one is in!! Try to call wait for 30 mins line still busy, give up and have to choose the deliver to a local store option. I chose this to then discover it can only be collected with photo id which I don't have. Try again to call no response i'm in a queue for over an hour give up again. Send email useless response. Next parcel is at local store who won't release parcel without photo id despite showing them the invoice and all documents related to the purchase. I am absolutely disgusted with DPD and would certainly not recommend them to anyone. Another hour n half waiting on the phone with no human to speak to! Apparently the parcel will be returned 21st December not before and then I need to rearrange delivery. If the driver had just followed instructions and took it next door we'd have none of this hassle. Giving me 1hrs notice prior to delivery at that time of day is no help whatsoever.