I was waiting all day for my parcel as I was told it would come in on Thursday 14th, however the driver couldn't find address & did not contact me to advise on changes or even attempt to find me! Poor service. I was then advised that the delivery would be made the next day, so I waited all day for this. Surprise - Further delivery delays due to 'bad weather'. I live around Oldbury and with the now already melted, this was not an excuse. Now I will not receive my parcel (that I need for over the weekend) until Monday!! To make things worse, I could not get hold of a PERSON when calling DPD, left waiting on hold for over 20 mins. Called 4 times in one day with no response whatsoever, and was always referred 'to the website' for further details. Lets see if I get my parcel on Monday... If you could give half stars, this would be perfect for DPD.