If I could give 0 stars, I absolutely would. I am absolutely disgusted with the service (or lack of it) from DPD. I booked and paid for collection and next day delivery with additional insurance yesterday for a really urgent item that I needed delivering in time for Christmas as due to illness I was not able to deliver it to the recipient in person. It cost me over £ 30.00 to do this but the pick up never happened. I contacted DPD today who told me that pick ups and deliveries are not guaranteed and my only option was to re-book the pick up for today. I asked if they would refund the difference between standard and next day delivery as they didn't provide next day delivery and they said no the didn't do this. At this point the online agent just stopped typing any further info and after several minutes, the only option was for me to manually re-book a pick up for today. I am astounded that this company can get away with this terrible level of service. Surely it is against trading laws to charge for a service that you don't deliver?