What a shambles! DPD should be ashamed of themselves. No Xmas prezzie for my daughter after phoning relentlessly (seems they never answer calls as i was on hold almost an hour) emailed them on 22nd and nothing. Received an email in response on 27th to say parcel lost as its never been scanned since 23rd and it would be down to me to have the matter investigated. Lies somewhere as i had visited their depot on Xmas eve in an attempt to retrieve my parcel in time for Xmas and was told it was already out for delivery! How can they lose parcels overnight. Dreadful company definately the worst i have used to date and they clearly do not care about their customers.