I honestly wish I could give this company minus stars. I always dread finding out that they are the delivery company for any parcels being delivered to me. Every time they are due to deliver a parcel, it ends up being 'refused' by someone, even if I am sat in my flat waiting for them to call. One of my Christmas presents didn’t arrive until 30th December because apparently we kept 'refusing' it (the driver was not pressing call after ringing out door number). Today, my delivery has been returned to sender after one delivery attempt, as 'the lady at the buzzer' 'refused' the parcel. No one can tell me which lady, or where they attempted to deliver the parcel. None of my immediate neighbours would refuse, they never refuse any other company's delivery. I really wish that I didn't ever have to deal with these inept jokers ever again. Unfortunately, I still need my parcel.