Booked an important, time sensitive delivery slot for 12-1pm. Took time off work and waited, but no delivery and no calls to let me know of any delays. According to the real-time tracking features of the app, the DPD delivery person, Michael, was supposed to be 45mins away and the van icon on the map suggested it was close to my street and had another 20 deliveries before me. So, I decided to wait another 45 mins. After time elapsed, the app now suggested they were 1 hour away from my home. Rubbish app, does not work and tells lies. Then a few minutes after the delivery status on the app updated saying that the delivery man could not deliver because he could locate my address (I live on a major road, with traffic light, its impossible to miss). That was a lie. I called customer service from the app (luckily, calling directly from the app give you some advantage as your call is answered quicker), and was told the delivery was an hour away. When I asked of the status on the app which said the delivery man tried but could not locate my address, I was told it was a technical issue with the app. hmm... another lie. Anyway, after one hour and no delivery, I called again and was told he was 20 mins away. After, 30 mins and no delivery, I called back and was told they could not reach the delivery man. This is the worst delivery company ever. Next thing, the delivery status on my app changed to recipient requested parcel to be delivered next day (I did not ask for this). So, I called back,was livid at this time, and asked why the status was changed and demanded that my parcel be delivered today. They said there was an issue with my parcel, first that it was missing, then that it seems it was forgotten at the Croydon depot and there was nothing they could do now since it was too late. Then I called EE, the company that sent the parcel and explained the situation. I asked that they contact their agent and deal with them directly as I was not going to receive the parcel the next day and I wanted it delivered today. Ws on the phone with EE for about 40 mins .. then, all of a sudden, My son tested that the just delivered the parcel (this was at about 4.30pm). DPD is a useless delivery company with rubbish logistics and lying delivery men. They costed me a whole day's work.. who is going to pay for that? Rubbish!!!