This company tells lies - thats if you even get to the right company. There are 2 DPD companies (apparently one is red and one is blue) and knowing which one to try and deal with without any details or contact numbers on their emails is impossible - who thought up this bit of monumental stupidity ? They employ drivers who can't read or follow simple requests, Customer Service staff who tell you everything that goes wrong is your fault (Lloyd at the Liverpool help desk is a prime example of this), and have offices who's phone continuously rings without being answered despite supposedly being open. If you try and deal with bunch of incompetent fools you must be nuts - do the sensible thing and take your business elsewhere.