They basically lost my parcels. Ongoing issue for 3 months. Two of the three parcels got sent back for no apparent reason only to get lost after sending them again. Contacting the custumer service was a mixture of "I'm sorry" and "expect an update in 2 working days" (spoiler allert: never got the updates). I shipped 3 parcels together on oct/2017 from the UK to Italy. Once they got to their destination I was notified of a minor error with the address. I corrected it and got confirmation that the correction went throug. A couple of days after that, one of the parcels arrived at the delivery address, while the other two got sent back with no explaination given. One of those 2 parcels arrived at the collection address after about a week while the other one was nowhere to be found. After a month contacting the live help service (which, by the way, is the only way to get in touch with them; don't expect a phone number or a funcioning email communication) and being told they were "looking into the issue" the other parcel finally arrived back at the original collecion point. After arranging another collection to ship the 2 remaining parcels, again, I was told to expect the parcels to arrive in a couple of weeks. Low and behold... They didn't. Only after contacting them I found out that they had a "failed collection" (?). I insisted that there was no issue regading the collection, as I literally gave the f***ing parcels to the delivery guy. Have been wating for a month now jumping from one "I will contact the internal department" to another with no actual answer. Explicitly asked if they could just call the delivery guy to find out what the heck happened. Apparently phones calls are not doable. Explicitly asked for a refund for the value of my parcels. Apparently I need proof of value of everything inside the parcels. Nevermind the fact that there were personal belongings I had with me for years. In conclusion: An absolute nightmare of incompetence and bad managing that ended up with stress, frustrated anger and 2 lost parcels. DPD1362621