After waiting in for 2 days with no attempt of delivery as my door bell didn't ring once. I decided to rearrange me delivery for the third time. This time I did it as 'leave in a safe place' 1. Because I wasn't sure if I would be in. 2. So I could leave clear directions of how to find my flat. So clear that even a five year old could understand and because your driver is clearly in capable of reading a map. 3. So I could leave my phone number in case your driver was still unable to follow simple, basic instructions. Well surprise surprise I'm still having problems. I get a notification today from the DPD app saying that my parcel had been delivered and signed for by myself. Strange as I wasn't at home at the time.... I get home to find that there is no parcel not even a note through the door. Obviously this isn't right so I ring your customer service team. To begin with I was told that the parcel had been delivered to a different address but signed for in my name. I then get told that the parcel has not been delivered, the driver still has my parcel but forged my name and signed it off as delivered... After hours on the phone to yourselves and speaking to 4 different people I finally start to get somewhere. I have now been told the driver is on his way back to deliver the item now. An hour and a half later im still waiting. If this problem is not resolved by the end of the day I will be reporting this company for fraud as your driver has clearly signed for the parcel in MY name with no permission from myself and I am also considering reporting for theft as it seems to be the driver has no intentions to deliver and is signing off packages as delivered so he can keep it for himself. AVOID THIS COMPANY AT ALL COSTS!!!!!