DPD have made my last four days an absolute misery with their incompetence and lies. I waited at home ALL day on Monday (my ONE day off having worked 12 days in a row for the NHS) awaiting collection of my parcel so that my phone insurance company could replace it. However they never came and had the cheek to claim that they had attempted to collect, even though myself and my sister were home all day (and the postman came and used the buzzer which works fine). I then had to call and wait half an hour to be connected, after which the assistant accidentally ended my call. I then had to call again and wait ANOTHER half an hour only to be told that the driver "attempted" collection. Lies. I also asked to speak to a manager who was unavailable and was dealt with by an extremely rude and unhelpful phone operator. I've since had to arrange collection from my place of work where they have also been "unable to collect as the parcel isn't ready" again, I find this unfathomable as the parcel has been ready since Monday. It is now Thursday which means I have been 4 days without a working mobile phone because DPD are unable to collect my parcel. Utter disgrace.