Today I had a terrible experience with DPD, I've placed an order, and requested express delivery for next day, as I am not working. I have their Android application to track my item. I was up early waiting for my packet, I've seen the delivery status, when suddenly a message comes up, that they could not deliver my parcel, as I was not home, and a picture of a gate, which is not mine. I've called them immediately so they can deliver to the proper address, They could not get a response from the driver for hours. It is kind of pathetic that they cannot communicate with their employees. My address was 100% right as we double checked with the customer service, and I've tried that if I will rearrange the numbers in the ZIP code than it will be the wrong address. Then I've asked if they could refund the extra money I've paid for express delivery, but they refused to do it so, that I have to claim it from the seller. I am really disappointed with their service, and quality of communication. They should really focus on improving the communication with the drivers, implement an online system with important messages, or so if they are not able to use the phone. Now I had to choose a pickup point to get my parcel as I am working from tomorrow which will cost me extra time, and money to get my package. :-(