If it would be possible to give 0 - I would have. The company I ordered from told me it would be possible to collect the item on a Saturday from the depot. I travelled 45 mins to the depot where my parcel was. Standing in the rain and only able to talk to someone on an intercom system - the person I spoke to was extremely unhelpful and rude. He told me that there were only 3 staff working in the entire depot (blatant lie) and it would take too long for him to find my package and he essentially couldn't be bothered - because it was Saturday. 30 mins later, again in the soaking rain over an intercom getting essentially no where. Told me couldn't be bothered to find where my package was in the depot - then changed to your item is locked somewhere, and no one in the entire depot has access until Monday. Not one single member of staff can get in. Was told by this delightful person also that the item wasn't even mine by law - even though I had paid for it. Because I hadn't yet signed for it, it was their property. Well - I hoped calling DPD would be more helpful. It wasn't. The first person told me what essentially I already knew - it was all a complete lie. He told me he would contact the depot - then I was cut off. I called again and spoke to a lady who offered to call - was on hold for 5 minutes before telling me she couldn't get through but there was no way I could get this package today - despite being stood outside the depot. I asked if I could pay to get it - or pay to have it delivered on the Sunday which she refused. Essentially - she had got through to the depot and the same person had told her there was no way he would give me my package. I asked to speak to a manager in the office probably between 5-10 times which was met with "why? they aren't gonna tell you any different" before finally speaking to someone who was equally unhelpful I honestly have never encountered such poor service and such a culture of blatant lying and talking to customers like this. The only reason it continues like this is because they know you can't take your custom elsewhere as its the company you order from that is their customer Want my advice? Avoid any company that uses DPD as a courier or you might end up stood outside a depot soaking wet being told your item doesn't legally belong to you and that there are 3 members of staff in the entire building none of whom can help you.