Cannot understand why Appliances Direct uses them. They are supposed to collect my old tumble dryer, a service I paid for,. i WA then told I had to wrap it in smooth cardboard or bubble wrap! First driver refused to take it as he only take smaller packages. Second one, I watched pass my home and then pass it on return without calling here!!! He ten reported in in that collection failed due to inadequate packaging which was apparently believed because his coordinates were correct. Of course they were..HE PASSED MY DOOR.