Apologies to whoever is reading this because Ive got nothing nice to say about the absolute shittest delivery service Ive ever seen from DPD in the last week. I sent my playstation off to Sony for repair. Early to mid last week they sent it repaired back to me via DPD. I get the emails and texts saying it will be deliverd thursday (last week). I sit in all day waiting for my time slot rought between 2pm and 3pm and when the driver got within meters of my front door (according to the tracking map) the status changed to parcel refused!!! Not understanding why I go onto the tracking which allowed me to give instructions and reschedule which gave me the option to reschedule for the same day. The parcel never showed up. Now friday comes and the parcel again goes out for delivery and since Ive given clear instructions I cant see why it would not turn up so I sit in again waiting for the parcel. Its gets to the time slot and the tracking says parcel signed for by 'BWEN'!! Frustrated and not knowing who the hell this person is I go knocking on all my neighbours doors but none of them have it!!! So I called customer services, waited 20 minutes to get through to somebody where the lad put me on hold whilst he spoke to the oldbury depot. he then came back to me to say the driver is going to retrieve the parcel and will redeliver it on that friday but not sure of the time. fair enough so I sit in for the rest of the day and nothing showed up!!!!!!! The parcel apparently was retrieved from the wrong person but now seems to get sent back and forth between your birmingham hub and the oldbury depot continously and never goes out for delivery. So I STILL dont have the parcel 7 days on!!!! Its now a complete joke! Since then Ive emailed customer services 3 times and this is my 4th message in hope of getting the parcel. All I seem to get is apologies and being told its stuck because the parcel status is delivered!!!! Yes I can see that but since you still have the parcel in your system how on earth can the status not be updated back to undelivered I do not know. Ive lived at this address for nearly a year and every other delivery driver has delivered my parcels without any issues. now 7 days since the first delivery was meant to happen and still nothing. can someone at DPD get this parcel to me because your staff at Oldbury seem uncappable!!!!!!!