If I could I would give them even -10!!! The worst experience ever!! Booked Through parcel monkey the courier was DPD.A parcel was picked up from London and arrived in Singapore, went through customs. the day of delivery I received an update that consignment is incomplete and contacted dpd. I was told address is incomplete though all documents were provided and clearly on booking, there was full complete address. Contacted parcel monkey and provided again all documents and exact list of items, only ignoring replies and apologies from them. They didn't do anything to find out what happened. The conversation was ongoing for over a month the same only apologies. I have requested contact details of the courier in Singapore, they didn't want to provide. Dpd was diverting me to parcel monkey and blaming them. After more than a month received an update that parcel is LOST!!! 10kg parcel suddenly lost!! None of them wants to take full responsibility as I didn't have protection. Clearly, it's STEALING from customers and making an excuse for not taking any responsibility!!!!! REPORTING THIS CASE TO POLICE!!! NEVER USE PARCEL MONKEY AND DPD BOTH LIARS AND BE AWARE OF THIS WHEN THEY LOSE YOUR SHIPMENT!!! SINCE 20 JANUARY STILL WAITING!!!!! Its 4th March today.