There is a reason why 93.58% of people rated this company with one star. Their service is just appalling. I decided to buy a phone and when I saw the seller decided to use DPD I tried to avoid it at any cost, but I wasn't successful. I should have received my phone on the 28th of February, and due to the weather condition the delivery has been rescheduled. I totally understand this and I waited for my parcel that, believing DPD email, would have arrived on the 4th of March. When I saw it was a Sunday I already knew they will never ship it, but I decided to give them a chance, even in the previous 4 times I had to receive a parcel from them I always had troubles and even lost a couple of days off because of their incompetence. My office it's literally next door their warehouse so I tried to contact them using Facebook, Twitter and creating an email request on their support website. I received an automated email which reassured me I would receive an answer within 24h. Needless to say that never happened and on the 4th of March I received an email 26h h after the initial request, saying the delivery couldn't happen because of the weather condition and also I can't pick up my parcel by myself because their warehouse it's not fitted for that kind of service. Well I guess Sainsbury's food truck must be heroes to deliver food anyway, because in Edinburgh the weather alert it's not red anymore and buses, cars and lorries travel everyday. On the morning of the 5th I checked an update on the parcel and I can see it arrived this morning in Edinburgh so their support literally lied to me. I really hope they will go out of business soon.