Ordered a phone and chose my delivery date as a Saturday (I work Mon-Friday). The package was due to be delivered to my mum's house so I travelled up there and waited all day on Saturday to no avail. Called up the company I bought the phone from and they contacted DPD, who apparently couldn't give them a reason as to why my package wasn't delivered that day but it would be delivered the following day (Sunday). I had to ask them for a tracking number as I was never provided with one by DPD - I hadn't received any contact from them at all. I waited in at my mum's house again on Sunday and kept checking the tracking status, which was saying it was in a warehouse in England (delivery was to NI). Sent an email to DPD who were due to reply within 90 mins. 2.5 hours later still no response so Googled the customer services number (couldn't locate it on their website). I was told that DPD don't offer a 24hr service to NI, and therefore as the phone company had sent out the phone on the Friday, there would have been no way they could have delivered my package on the Saturday. They then said they couldn't guarantee it would be with me that day (Sunday) either. I asked for a complaint to be logged and for a manager to ring me back because no-one would be in the house on Monday, but was told that it would be the next day before a team leader could contact me which was a bit useless. My first contact from DPD was a text with an hour timeslot on Monday. thankfully someone was able to go to the house over their lunch and wait for the parcel for me, but I still haven't received any contact from the team lead nor the compensation for wasting 2 full days that I asked for and was told I would get by the advisor on the phone. Appalling service. Will try my very best to avoid at all costs in future.