After taking time off work to be in for an important package the driver showed up, took a photo of my door for 'proof' then drove off. Never got out of the van and never tried to deliver. Couldn't get his attention as I couldn't get downstairs fast enough. So they send me a text linking to a picture of my door saying no one was in. Funny as I was in enough to see them not bothering to deliver. There is no customer care line at all (just recorded crap) and if someone gets back to you they just say they will do something if they can. Which they can't. If you run a business that uses them / Ebay etc. then you will be getting bad reviews and angry customers through no fault of yours. If you are expecting a parcel. good luck. So basically unreliable, poor service, unhelpful and liars to boot.