we order a lot online and DPD used to be the most reliable delivery service. Unfortunately it looks like the regular driver for our area (who was awesome) has been moved to a different route, now the service is dreadful. Despite using the app I regularly receive messages advising my parcel couldn't be delivered as no one is in - they can clearly see on the app that I'm at home. I have a nominated safe place for when I am out but no attempt is ever made to leave parcels there. If I receive a time slot after 16:00 there's no chance my parcel will be delivered. I was expecting a parcel this morning but instead received an email confirming my request to rearrange delivery for tomorrow! Customer Services are always friendly and polite but can never do a lot to help, the driver is always unreachable and the depot often closed. I don't have these issues with Yodel or My Hermes, DPD have a long way to go to match the service they provide.