This is the 2 times, I have such bad experience with DPD UK in just 3 months. During 20 working days, DPD did 2 times parcel searchs, 3 times wrong depot located, 3 times returned to sorting hub, 3 times pre 12 priority requests and absolutely no delivery attempt at all! Customer service always give me answer tomorrow and sorry for the delay and eventually, the item lost!