My parcel worth 100 EUR was posted last Tuesday from Germany to the UK only to be delivered to the sender the next day due to DPD's own mistake. Then the sender tried re-posting the parcel when DPD promised they will do everything to post it via express delivery. This did not happen, but they posted it with DPD Classic again instead. But as it turned out 'posted' means something different for DPD, as the parcel was sitting in the same DPD shop for 2 days, when it was finally put on a truck. Then it was in the next city for another day. Afterwards - according to the tracking information - it was dispatched on another truck heading for the UK... this was 3 days ago, since then - according to the tracking - it is still on the possibly non-existent truck. I called the international DPD number in Birmingham only to be told they cannot see the parcel in their system at all (so much for 'international'), so I should ask the sender to call their German counterpart, which he did - only to be told that as far as they can see the parcel is being transported to the UK now. They did not care about the fact that it has been 3 days already on the truck, but they told to get a hold of the British office... so this is a vicious circle, as they keep pointing fingers at each other meanwhile NOBODY gives a damn about the fact that your parcel is still missing after 6 DAYS, even if you used a service that promises delivery within 2 DAYS. I guess admitting that my parcel was lost in their bloody system is something they will not do. So 100 EUR is out of my pocket and they don't even care about their customers enough to report their own mistake or try to compensate. If you have some money to burn or enjoy calling people who don't care about you, your problem or your parcel, don't hesitate to use their service. Otherwise I suggest steering clear of this disgusting company.