my parcel was not delivered as the driver could not find my location. It is so strange that around 4000 other drivers can find my location every week. Then to top it off the customer service guy just lied to me saying that they had not delivered as the company sending me the goods had requested that my new phone be sent back to them EE. After a nice call to EE I find that the driver had said that there was no one to collect and had marked me as a filed delivery. I have cctv at my location so after a quick check guess what the driver had not even been to my location. do not use this company unless you don't want to have any customers EE PLEASE USE A FIRM THAT CAN FIND A ADDRESS.