'Less than honest' is one way to describe the service that I was given. I was told 'as requested' that the date of the delivery had been changed. No one requested that change. This caused me enormous inconvenience. The parcel was heavy but DPD was aware of the size of the parcel well in advance. They have dealt with such deliveries before. After a lot argy bargy, when it was made clear that there was going to be no delivery on the original promised day (which had been paid for) I stayed in waiting for a text to given me a window for delivery on the revised day. No text - the phone call asking what happened, and the length of time to sort it suggested that had I not rung the parcel had been overlooked again. I believe the problem lay with one depot and not with the company as a whole.