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Anonymous
Don't Bother! I ordered a picture of my grandfather from photobox for his funeral. Leaving plenty of time and paying £7.99 for delivery my parcel was expected to be delivered last Thursday. I was text with a timeslot but I knew I wouldn't be in at that time, so, as per DPD options, I selected for it to be dropped at a local store by 12pm the following day (Friday). Planning on collecting it on Saturday morning, i had not received confirmation of its arrival so I called customer service who informed me they had been unable to leave it with the selected store (Currys) and so it was on the way back to the depot for delivery on Monday (cutting it close now as the funeral is Tuesday). By 1pm, I had heard nothing and had no update and so I called customer service again. After 40 minutes on hold, I was told that I would receive a call back from the local depot within the hour........almost 3 hours later, I had a missed call I was unable to answer due to being at work. I therefore called customer service again, and after 54 minutes on hold, got through to an advisor who escalated the situation and told me that a courier would deliver the photograph that evening, without fail. This did not happen!!!! I am now on hold once again, still without my picture and currently getting ready for a funeral. Absolutely disgraceful service, avoid at all costs!!!!
7 years ago
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DPD has a 1.1 average rating from 5,373 reviews