My parcel was returned daily to your depot for 6 consecutive days. The information in your routine messages was inaccurate and inadequate, therefore unreliable and untrue. I watched the map while the driver went past my home. My delivery times were daily changed, as they were today. Customer services told me my parcel was too big to be left at Sainsbury, the article being 13 inches long and 5 inches wide, weighed about 1 kilo. Promise delivery again today but again nothing and no believable explanation or fix.
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