I don't understand how this company get repeat business. I have just tracked my parcel that was given a 18:13 to 19:13 time slot after waiting in all day for it. Nothing arrived. The update says could not find your address or gain entrance. This is an absolute lie. My postcode brings everyone (including DPD) to my door. I have been working in a bay window looking onto the street all day, above my front door. I have just waited 33 minutes on the customer service line. They have no information at their finger tips and their hold music actually ramps up your temper like you need it. Seriously flawed system.