This company has managed to go from being one of the best courier companies to the absolute worst. I’ve had missing parcels, items taken to the wrong address and even received seriously damaged items. Currently I’m waiting for a delivery which has apparently mysterously gone missing at their depot. Retailers be warned - you will lose a great deal of customers if you use DPD as I for one will not shop with anyone in the future who uses them. They are absolutely hopeless and dishonest.