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John Freeman
Parcel was confirmed and guaranteed for next day delivery 24/5/18 to my home address, I received DPD confirmation email stating delivery would be made on this date but to Sainsbury’s Harpenden. Received other email on 24th stating that I had instructed them to change delivery from Sainsbury’s which I did not and delivery would now be on 25/5 which was no good for me. I requested a customer care phoned call and they could not understand why this happened and the only way that I could receive the package on the 24th would be to pick it up from Dunstable which I did which involved nearly 90 minutes of driving and waiting time. Not impressed.
7 years ago
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DPD has a 1.1 average rating from 5,227 reviews