First time DPD customer. Arranged a collection of two parcels on Wednesday 23/5. No one appeared and no contact of any kind - not even the email with the collection slot. Rearranged for yesterday Thursday - again no collection or contact of any sort. Talked with live chat several times but they are of no real use they don't know what is happening on the ground. Just been on to them again to arrange a refund -no apology just went through the motions. Not even sure if they are DPD or just a call centre representing them. Very unsatisfactory and has caused me no end of problems. Not sure anyone from DPD really cares.