I have never written an online review for anything in my life but my experience with DPD was so utterly abysmal I will do so for the first time here. Least helpful customer service and worst delivery arrangement I have had, which is saying a lot as I have previously undertaken intermention moves that were easier. I ordered a parcel that was supposed to be delivered on Tuesday between 330 and 530. Sat at my flat for two hours waiting during the middle of the workday and at 530 received a message "sorry we missed you". Lies. No one attempted to deliver the package. After calling and talking to someone who agreed that the missed delivery was entirely DPD's fault the best they could do was to deliver it the next day between 830 and 1030am, so another two hours taking off from work. On Wednesday at 9:00 I use the DPD app to chat with an advisor to make sure the parcel would be delivered before 1030, they guaranteed it would be. Not surprisingly, at this point, come 1030 the parcel has not been delivered despite repeated assurances now from two people that it would be delivered during that time. When speaking to someone on Wednesday at the best they could tell me was that I would receive a delivery ETA by 11am. Finally got someone on the phone who then told me the delivery wouldn't happen until 1-2pm because, get this, the morning truck was full. That's right they just didn't send it out in the morning because they didn't have enough space. Its now a full day of missed worked and the bets anyone at DPD could do was say sorry. The managers even refused to talk to me on the phone saying they were too busy and would have to call me back. I will never use DPD again and strongly urge anyone out there to refrain from using them.